Got Questions? We have the Answers.

No — Most customers are at work or out running errands during their service visit. As long as we have access to the service area, we can handle everything. We will even notify you before and after services, so you always know when your yard has been serviced. 

Most customers provide gate access through an unlocked side gate, a code, or combination lock. We will ask for your gate access details when you sign up. You will always receive a text notification before we arrive, so you can prepare if needed.

We love dogs! But for safety and efficiency we ask that all dogs be secured indoors or in a separate area of the yard during service time. We'll send a text reminder before arrival so you have time to cooridnate. 

We do not. The dog waste from the serviced yard is double-bagged and disposed of in the client's trash bin. This is both best practice in the industry and fully compliant with municipal solid waste disposal policies throughout Solano County.

Yes, every single visit. Securing your gate before we leave is a non-negotiable part of our service checklist — not an afterthought.

Yes — We service yards in light to moderate rain. Dog waste doesn't take a day off, and neither do we. In the event of severe weather, unsafe conditions, or a lightning advisory, we may reschedule your visit.

No long-term contracts — ever. Our recurring service runs on a flexible schedule with no commitment period. You can pause, adjust, or cancel your service at any time. We earn your business every single visit.

Pricing can vary and is dependent upon several factors such as number of dogs, frequency of visits, and yard size. Please use our instant quote form to get your personalized price — it only takes a minute.

We service all common residential yard surfaces, including grass, gravel, artificial lawn, bark, concrete, and mixed surfaces. If you have a unique setup, just mention it in your quote request and we'll let you know what to expect. 

Yes — We provide recurring dog waste removal for apartment communities, HOAs, dog parks, and commercial properties throughout Solano County. Visit our Commercial and HOA Services page for details or request a custom quote.

If your regular service day falls on a major holiday, we'll reach out in advance to reschedule your visit for the closest available day. We do our best to keep disruptions minimal and communicate any changes proactively.

Yes. Our One-Time Yard Recovery service is a detailed cleanup designed for built-up yards, move-outs, party prep, rental turnovers, or properties that haven't been serviced in a while. Visit our One-Time Yard Cleanups page to learn more or request a quote and get your yard back to baseline.

We bill on a recurring basis aligned to your service frequency. Recurring services are billed monthly. We'll confirm the billing schedule when you sign up, and you'll always know what to expect before your first visit.

No penalties, no hassle. Simply contact us by email and we'll pause or cancel your service. We ask for at least 48 hours notice before your next scheduled visit. There are no cancellation fees and no long-term commitments with us.

Life happens. Just give us a heads-up before your scheduled service day and we'll skip that visit with no charge. We ask for at least 48 hours notice when possible so we can adjust our route.

Absolutely. Just get in touch and we'll update your account details and adjust your pricing accordingly. Changes are reflected starting with your next scheduled visit.

Yard deodorizing is an optional add-on available to recurring customers. Contact us and we can add it to your next visit or build it into a regular rotation. It's a great option for high-use areas and households with multiple dogs.